Tag: B2C

Modern Media, Unified communications

Digital Customer Engagement Isn’t Slowing Down: What’s Driving It?

April 28, 2022

Via: No Jitter

Earlier this month, Twilio, a cloud communications provider, published research from its third annual State of Customer Engagement Report. The annual report highlights the challenges business-to-consumer (B2C) enterprises face regarding consumer loyalty, trust, and digital fatigue. Twilio relied on three […]