Modern Media, Unified communications
July 11, 2022
Via: No JitterA long time ago, my first real post-college job was at a call center for a major bank. An automatic call distribution (ACD) assigned calls to a group of about 20 agents who handled credit card, auto loan, and mortgage […]
Modern Media, Unified communications
June 30, 2021
Via: No JitterI’ve been consulting in the telecommunications space for 25 years but have never seen so much activity as seen today. Clients have felt the pain and stress of COVID-19 on their contact centers and are now ready to reinvest in […]
December 7, 2023
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