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T-Mobile gets rid of robot system for customer service calls

August 17, 2018

Via: Phys.org
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The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call customer service.

” ‘Your call is important to us’ are the six emptiest words ever robo-spoken,” said CEO John Legere at a media event in Charleston, South Carolina, that was full of the company’s signature lobbing of insults about its competitors (Verizon and AT&T, not its potential merger partner Sprint).

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