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Rowan Trollope on His Leap from Cisco to Five9

July 12, 2018

Via: No Jitter
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Is contact center technology hot? If you ask industry veteran but contact center newbie Rowan Trollope, the answer is assuredly yes. Trollope, best known to us for the five years he spent at Cisco reviving the company’s Collaboration business, moved on from there in early May to become CEO at cloud contact center provider Five9 — a move that many industry watchers found surprising.

As UC analyst Zeus Kerravala wrote on No Jitter at the time, “Trollope’s move to Five9 is certainly interesting — and unexpected, given he isn’t thought of as a contact center person and that being the one area of collaboration about which he rarely talked.”

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