Category: Regulations

July 11, 2022

Last week, The Federal Communications Commission’s (FCC) Enforcement Bureau proposed slapping Verizon with $100,000 fine for reportedly failing to provide the Bureau with critical information related to customer accusations the carrier’s Premium Visual Voicemail service, which transcribes the first 45 […]

July 8, 2022

The European Union just passed new rules called the Digital Markets Act or DMA. This legislation imposes new rules to better control tech companies like Google or Alphabet, Amazon, Apple, Facebook, Microsoft and others. The United States is currently debating […]

June 28, 2022

Apple and Qualcomm may have reached corporate detent in 2019, but they’ve continued legal wrangling over the patents at the core of the dispute for years. Apple’s latest attempt to keep the dispute active has failed: Earlier this week, the […]

May 2, 2022

To me, one of the great takeaways from Enterprise Connect 2022 was the discussion of increasing levels of sophistication in data collection—some might call it “strip mining”—and repackaging that data for other uses, i.e., revenue generation. From the contact center […]

February 1, 2022

With the January 6, 2022 date for compliance with RAY BAUM’s Act for non-fixed endpoints now past, those responsible for 911 location and call routing management may be lulled into a false sense of security. While it’s true that there […]

January 25, 2022

I hadn’t planned to write about the regulatory spat between the Federal Aviation Administration (FAA) and the Federal Communications Commission (FCC) surrounding the C-band radio spectrum, but here we are. The reason I’d mostly ignored it was because I assumed […]

January 18, 2022

Federal legislation (Kari’s Law and RAY BAUM’s Act) and their mutually inclusive regulations, including finding, routing, and reporting an E-911 emergency event, have phased into place over the last few years. The final requirements of the RAY BAUM’s Act, dispatchable […]

December 13, 2021

Almost from the beginning of the Biden administration early this year, the federal government, through its many branches and agencies, has taken a hard and continuously evolving look at improving cybersecurity across the spectrum of American enterprises. This push has […]

November 23, 2021

What can you buy for $65 billion? That kind of money could purchase one Big Mac for every citizen of the Russian Federation, Kyrgyzstan, and Mongolia combined — or build and upgrade the United States’ high-speed Internet infrastructure. According to […]

November 10, 2021

The Cybersecurity Executive Order (EO) was issued on May 12th, 2021. The EO applies primarily to federal agencies and federal systems; however, it also applies to government contractors and subcontractors. All enterprises and organizations should pay attention to the initiatives, […]

September 16, 2021

Enterprise Connect is right around the corner. It’s where I’ll be teaching attendees how best to negotiate cloud contracts, spot “gotchas,” and prevent them from happening in the future. Some of these “gotchas” include whether or not your service level […]

August 17, 2021

Focusing on enterprise communications, I don’t usually address topics involving the regulatory aspects of our business. Further, it has been my experience that IT pros are generally wary of communications services providers, looking at them more in terms of a […]

July 9, 2021

This Industry Viewpoint was contributed by Jamie Gibson, VP of Technology, Ribbon Communications Robocalling is no small problem. These nuisance calls are the major source of consumer complaints, with some estimates suggesting that more than 22 billion robocalls have been […]

May 21, 2021

With confidential data theft on the rise (everything from the Colonial Pipeline to your local hospital), enterprises are in a bind when it comes to protecting their data. But security concerns aren’t the only thing causing enterprises headaches. Following changes […]

April 29, 2021

Artificial Intelligence (AI) has been present in our professional and civilian lives for a while, but both the European Union (EU) and the U.S. Federal Trade Commission (FTC) have recently taken prominent steps to recognize its power and potential harm. […]

April 19, 2021

They say two things are unavoidable in life: death and taxes. If you have reviewed your phone bills lately, you might as well tack on fees to that list. Telecommunications taxes, surcharges, and fees are myriad, complex, and significant. Most […]

April 8, 2021

Dejero, an innovator in resilient connectivity for critical communications, has received ISO 9001:2015 certification in recognition of its quality management system. The scope includes the design, development, realization, information assurance, and support of Dejero’s products and services. ISO 9001:2015 is […]

March 17, 2021

Negotiating contracts isn’t my idea of fun, but it’s necessary for clarity, peace of mind, and legal protection for both parties. That’s because contract proposals from vendors are always written by the vendor’s legal department and designed to include legal […]

March 4, 2021

It’s not hyperbole to suggest that virtually no one likes being robocalled by a telemarketer. The perfectly honed mealtime call that tells you of a non-existent but expiring car warranty or an errant grandchild in prison is more than unpleasant, […]

February 3, 2021

A bipartisan group of Senators has renewed an effort to pass a bill focused on coordinating federal efforts on telecom workforce development, including apprenticeships and emphasis on the needs of rural areas. A similar bill was introduced around this time […]