Category: Networks & Systems

December 21, 2023

As 2023 rolled along, and the generative AI announcements began to accumulate, the wind picked up and drove vendors toward the necessary discussion about the data on which the models were trained, how the models were trained, what biases may […]

December 14, 2023

Cisco recently held its annual Asia-Pacific, Japan and China (APJC) version of its Cisco Live event in Melbourne, Australia. At the event, the company announced new customer experience (CX) services to support businesses in their sustainability efforts. The new services […]

December 1, 2023

Generative AI (gen AI) could boost customer service by improving self service, and it could boost customer service by improving live agent assistance. Chad Hamblin, Director of Business Strategy with Microsoft and Simon Bamberger, Managing Director and Partner, Boston Consulting […]

December 1, 2023

If your enterprise is using technology to transform CX—and you probably are—who better to learn from (and with) than your peers within IT organizations? That’s why I’m so excited about the CX/Contact Center track at Enterprise Connect 2024, which features […]

November 17, 2023

So much of the conversation around Generative AI in the contact center pits agents against bots and other AI-driven features. But what if a bot turned out to be an agent’s best friend, and vice versa? That was one of […]

November 13, 2023

XL8, a leading deep-tech startup specializing in AI-powered machine translation technology, has made a significant contribution to the field of natural language processing (NLP) by submitting a noteworthy paper to the 2023 Conference on Empirical Methods in Natural Language Processing […]

November 9, 2023

According to the view of almost 100 CIOs, 39% of line managers are not fully satisfied with the applications that IT has provided. CIOs say that the thing that creates the most problems for line managers is application failure, which […]

November 8, 2023

GITEX GLOBAL 2023: FIVE THOUGHTS ON AVAYA The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the […]

October 25, 2023

Signiant Inc. today announced it has joined the TPN and successfully completed a TPN App and Cloud Gold Shield assessment. The TPN is part of a broader Motion Picture Association (MPA) initiative to raise security capabilities throughout the industry while […]

October 18, 2023

Many times, I’ve pondered why the full-time work-week is defined as five days on, two days off. Why not four days on, three days off, or some other ratio that gives us more time to enjoy our lives? In the […]

October 10, 2023

In my last blog I said that optical networks, and the optical-routing bridge to a greater commitment to optical networks, is something enterprises I simply don’t believe telcos are willing to consider. That raises the obvious questions: Are enterprises right? […]

October 6, 2023

It’s always seemed logical that AI’s first strong use case in the contact center would be in an agent assist capacity. Generative AI in particular might not be ready to show its face to the customer just yet, but surely […]

October 5, 2023

The “Radio Access Network – Global Strategic Business Report” report has been added to ResearchAndMarkets.com’s offering. The global radio access network market, estimated at $35.3 billion in 2022, is projected to witness significant growth, reaching a size of $51.7 billion […]

October 4, 2023

Short codes have become a common way of communicating, either by necessity or by marketing. Think, for example, of the well-publicized 9-1-1 and 9-8-8 emergency numbers that save critical time in urgent situations. Other 3-digit short codes (most notably 2-1-1 […]

September 28, 2023

Welcome to No Jitter’s Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at Calabrio’s State of the Contact Center 2023: Activating the Agent of the […]

September 27, 2023

Meanwhile in other Sigfox news, Sigfox-parent Unabiz has sold a large-scale LoRaWAN network to a major shopping mall in the northeast of Singapore. NEX, a seven-storey shopping mall at the Serangoon bus station, located where the city-state’s Northeast and Circle […]

September 25, 2023

In the latest of our ongoing Telco AI Deep Dive series, Capgemini Americas Principal and NA Lead, AI & Analytics, Ajay Mohan draws on the firm’s own research around generative artificial intelligence (gen AI) to give a snapshot of the […]

September 22, 2023

As behemoths like Google, Meta and Netflix continue to devour bandwidth across the network value chain, the common refrain among network providers who are investing so much to build the infrastructure on which platforms like these rely has been, “What […]

September 22, 2023

At its “F5G Evolution, Bringing Intelligence Everywhere” Summit held during HUAWEI CONNECT 2023, Huawei shared its F5G application practices with global customers and partners in industries spanning electric power, education, real estate, manufacturing, and healthcare. Furthermore, it launched a variety […]

September 18, 2023

The Voice & AI show occurred September 6-7, 2023, in Washington, DC; No Jitter (NJ) is attending some of the conference sessions virtually. Raj Koneru, CEO and Founder of Kore.ai, held the session “How Generative and Conversational AI is Transforming […]