Category: Telephone

Modern Media, Telephone

How VoIP Boosts Your Marketing Strategy

January 9, 2018

Via: Telecom Reseller

The biggest challenge to overcome as a business (both large and small) is navigating the marketing maze. With constant shifts in consumer behaviors and ever-evolving marketing platforms, it’s easy for small businesses to spread their efforts too thin. With a […]

Featured, Telephone

What are the dilemmas in copper cables moving out to let fiber in?

January 1, 2018

Via: Andy Melman

Telecommunications copper cables mainly belong to the group of outside plat cables (aerial cables, duct/buried cables, last link wire cables) and to the group of central office cables, which serve for signal transmission within buildings. Another producer describes their copper […]

Featured, Telephone

What pluses does HSPA bring to mobile telecommunications?

December 16, 2017

Via: James Hughes

For those who are not telecommunications professionals, HSPA is responsible for the “H” on top of your smartphone screen. It shows that mobile data traffic is available. The abbreviation stands for High Speed Packet Access. HSPA employs WCDMA (Wideband Code […]

News, Telephone

Soft Switch Users Beware of Call Transfer Fraud

September 20, 2017

Via: Telecom Reseller

One type of telecom fraud that has been a particular issue for soft switch users is call transfer fraud. In this scenario, the fraudster hacks into a PBX and uses that PBX’s services to make free long distance calls. By […]

Modern Media, Telephone

iPhone X: evolutionary design or emperor’s new clothes?

September 13, 2017

Via: Media Week

Yesterday’s big reveal may have been somewhat deflated by the leaked details of the iPhone X, but Apple fans across the globe heralded its arrival with great fanfare. Here are some of the details. The X will be priced at […]

Modern Media, Telephone

VoIP Recording Software

September 1, 2017


Many companies find it necessary to record all or some of the calls in their contact centers. This might be because of regulatory requirements such as the Security and Exchange (SEC) and Sarbanes-Oxley (SOX) regulations, requirements of the Financial Services […]

Modern Media, Telephone

Is your call center an effective sales channel?

July 5, 2017

Via: Nokia Networks

Communications service providers (CSPs) spend a lot of money on their call centers. Whether outsourced to a third-party or run as an in-house department, it is expensive to recruit and pay employees, provide IT infrastructure and train staff on the […]

Modern Media, Telephone

The New Conference Phone

June 8, 2017

Via: Telecom Reseller

Collaboration and communications locally and remotely are important for the success of any organization. We are not all in the same place at the same time. Conferencing technologies keep evolving and improving. The problems to overcome that produce useful conferencing […]

Modern Media, Telephone

Saving the World from Call Centers

May 10, 2017

Via: No Jitter

Artificial intelligence (AI) is clearly going to play a role in communications and collaboration in the coming years. Most of the heavyweights in the tech industry are touting their AI capabilities, from the best-known example — IBM’s Watson — to […]

Modern Media, News, Telephone

Some cling to landlines, but cell-only homes now dominate

May 4, 2017


Deborah Braswell, a university administrator in Alabama, is a member of a dwindling group—people with a landline phone at home. According to a U.S. government study released Thursday, 50.8 percent of homes and apartments had only cellphone service in the […]